Training Robertson & Co Training Courses & Accredited Qualifications

IQ Level 4 Award Conversation Management

This unique, accredited Level 4 Award delivers the relevant knowledge, managerial skills and practical application required to conduct evidence gathering and information through Conversation Management. It is an invaluable, qualification for any Investigator or Investigation Manager and provides recognised learning of best practice involved in this significant method of investigation.

From many years of sector experience Robertson and Co's industry professionals have developed expertise and knowledge in this invaluable form interviewing and are in fact considered to be leading specialists across the industry. This accrued know-how is shared with attendees on this course.

In particular the learner will be tutored in:

  • How people communicate
  • Conversation objectives
  • Types of listening
  • Lies and Deception
  • The Interview structure
  • Key elements of the claim story
  • Investigating Procedures
  • Difficult Behaviour and Complaints
  • Controlling legislation

A total of 60 guided learner hours are delivered through pre-course reading, assignments and research, one to one discussion sessions, group tutorials, practical demonstration and application. 40 hours guided learner hours of the training will be delivered at one of our training centres, or for group bookings at a venue of your choice.

For more information and a personal quotation please contact:

Andy Cook, Director of Training, Licensing and Regulation
DD: 01277 367 132
Email: Andy.Cook@Robertsonandco.com

Andy Rhodes, Business Diversification Manager
Mobile: 07773422066
Email: Andrew.Rhodes@Robertsonandco.com